Policies & disclosures

Terms of Service

The master agreement governing every use of Volcastay®.

Privacy Policy

How Volcastay® collects, uses and protects your data.

Cancellation & Refund Policy

Strict, predictable rules for changes and refunds.

PetStay Policy

Rules and risk allocation for guests travelling with pets.

Adventure & Activity Waiver

Voluntary participation, assumption of risk, release of liability.

Community Guidelines

Conduct expected of every guest, host and partner.

Cookie Policy

Cookies and similar technologies used by Volcastay®.

Copyright & Intellectual Property Policy

Ownership, takedowns and user-generated content.

Contact & Grievance Redressal Policy

How to raise concerns under Indian IT and consumer rules.

Host Terms & Conditions

The agreement binding every Volcastay® host.

Partner Terms & Conditions

Terms for travel agents, curators and referral partners.

Transport Provider Terms

Independent transport operators carrying Volcastay® guests.

Event Organizer Terms

Independent organizers running events through Volcastay®.

AI Concierge Disclaimer

Volca AI is informational only.

Third-Party Services Disclaimer

Independence of all third-party services on the platform.