If you wish to cancel between 20-25 days before the arrival date, we will refund 50% of the booking value in the original payment mode or 70% in the form of a future credit note.

• Cancellations that are made 25 days before the arrival date will receive a 100% refund of the total booking value .

For any cancellations requested within 20 days of the check-in date, the booking will be non-refundable.

If the booking has been partially paid for, the cancellation will be deemed non-refundable.

Please note:

• A cancellation fee worth 20% of the booking value shall be levied for all refunds processed by Volcastay. This is primarily applicable to cover platform charges, convenience fees, and processing charges.
  
  
• Standard Check-in Time Is 1 Pm And Check-out Time Is 11 Am.
  
  
• GST is Applicable On Cancellation Fee.
  
  
• All Refunds Issued Exempt Accommodation Fee And Cleaning Fee.
  
  
• In case Of Early Check-ins And Extended Departures, An Additional Fee May Be Charged Depending On Volcastay Discretion And Availability Of The Property.
  
  
• Bookings made Via Third-party Sites, Such As Airbnb Or Gommt, May Be Subject To The Respective Channel’s Cancellation Terms. Please Check The Cancellation Policy Of The Site Where The Booking Was Originally Made.
  Kindly Mail To Bookings@volcastay.com For Any Cancellation Request With the Booking Voucher Number.